Food Delivery Terms and Conditions

Food Delivery Terms and Conditions

  1. Order Confirmation is by full payment latest by 1 day ahead. Late orders/confirmation ( anything under 24 hours, will incur additional service fee).
  2. The menu of the food is mostly preset and planned according to the membership package.
  3. Confirmation of order must be made 2 working days before the delivery.
  4. Confirmation is upon receipt of full payment or official purchase order. No other methods will be recognised as a confirmation of order.
  5. Menu is subject to availability on the date of confirmation.
  6. In the event of postponement or cancellation of event after confirmation- the following will be chargeable:
  1. Any cancellation is not refundable. Total order value is fully creditable to Mine Wellness to be utilised for future events within 1 year.
  2. Cancellation can be done in 12 hours prior to an event non refundable.
  3. From the date of cancellation, it can be redeemed in 5 days’ time.

7. Mine Wellness reserves the right to charge extra for delivery should the client order after 11am one day before the day of delivery.

8. Should the runner has to wait for more than 15 minutes after reaching the drop off location, the client will be charged RM5 for every 15 minutes for up to 1 hour.

9. MineWellness will not liable for any orders that encounter delivery issues due to wrong delivery address or contact given by the client.

10. Every package has a limit for each day therefore every package are available on a first come first serve basis, and no order is confirmed until a confirmation email has been sent by official Mine Wellness email.

11. Mine Wellness reserves the right to change package items with early notification due to unavailability of items.

12, Delivery orders are only confirmed when Mine Wellness acknowledges the complete payment of the order.

13. Delivery order are only confirmed when Mine Wellness acknowledges the complete payment of the order.

14. Any changes to the delivery location after 11am a day before the date of delivery is extra chargeable based on the location.

15. There will be an extra charge of RM0.50/set of disposable utensils if required.

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